Frequently Asked Questions

Can we make a payment online?

Yes, you can. We are now accepting online payments. Click here to make a payment.

How can we obtain a W-9 from System13?

If you need a W-9 from System13, you can view one here.  (Note that this requires Adobe Reader.)

What are System13's payment terms?

To avoid the possibility of incurring finance charges, System13 recommends paying your bill immediately upon receiving your monthly statement. System13 has a Net30 payment policy though, so you have until the last day of the month to make your payment.

What happens if System13 does not receive our payment on time?

If System13 does not receive payment from you by the last day of the month, then finance charges will be applied to your account for the next billing cycle. System13 charges a 10% monthly finance charge, with a $10.00 minimum, on all unpaid or late payments.

What is System13's mailing address?

Payments can be mailed to:
System13, Inc.1648 State Farm Blvd
Charlottesville, VA  22911

When is a payment considered "late"?

System13 considers a payment as being "received" on the date that it was post-marked by the US Postal Service. Some mail takes longer to get to our offices, and we feel this is the fairest way to account for payments made by postal mail.

Tom Phelps

Director of Health Information Systems

Tom has been with the company since 1986, making him the senior-most employee.  His knowledge and understanding of health care data is rooted in his desire to see data turned into useful information that improves patients’ health care experience.  Ever the Southern gentleman, Tom